Forum Discussion

banbikas's avatar
banbikas
Explorer | Level 3
2 years ago

Dropbox can never finish syncing because one folder is locked by another user.

I cannot remove or edit the two Word files within a locked folder.  This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacO...
desktop
Error Messages
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey banbikas, sorry to hear you're having issues with this.

 

Have you tried doing this via the website instead of doing it on your computer? 

 

Can you also send us a screenshot of the error you mentioned so that we can have a look too?

 

Thanks!

banbikas's avatar
banbikas
Explorer | Level 3
2 years ago

 

 Here are two screenshots of the problem.  The first shows the message I get when I respond to the prompt to update Dropbox to the new MacOS platform.  The message at the foot of my Dropbox drop-down menu item from the upper task bar always shows the message 'Syncing Mongolia LV report'.

The second screenshot shows that this folder 'Mongolia LV report' cannot be updated - it is 'Locked' and I have only 'Read only' permissions.

I would like to remove the folder from my Dropbox account, but it can neither be deleted directly or moved to the Trash.

 

No, I have not tried doing this via the website.  I haven't used the website directly for quite a long time.

 

Appreciate any advice you can offer

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Can you also send us a screenshot of the app's exact status as shown in your menu bar banbikas ?

     

    Apart from that, can you try removing the folder via the website and let me know how it goes? 

    • banbikas's avatar
      banbikas
      Explorer | Level 3
      2 years ago

       Here's the screenshot of the drop-down menu of Dropbox.

       

      In the website, the folder 'Mongolia LV Report' is not there.  All other folders are present.


      Thanks for the help.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi banbikas, are you not able to unlock the file via your OS settings, since this could be what is preventing the deletion.

         

        Another method to try would be to quit the Dropbox desktop application entirely, and then try dragging the folder to Trash and then restarting the machine and Dropbox.

    • banbikas's avatar
      banbikas
      Explorer | Level 3
      2 years ago

      Hello Walter.

      Do you have any further advice?

      Since the folder does not appear in the website, the creator probably deleted it some time ago, but since I cannot remove it from my Dropbox folder on my laptop, it prevents any updates and syncing can never be completed.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Did you try the steps in my previous post to see if this helps?

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