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Forum Discussion
Dropbox is continuously reporting it's syncing, or indexing on Windows 10.
Hello,
Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
Daphne
Dropbox Staff
Dropbox StaffHey coymeetsworld, thanks for reaching out here!
There could be a few reasons causing this issue. Could you try the following and let me know if it does the trick:
- Click the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the *
Space bar"Alt+H" keys, click "Fix Hardlinks".
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
Let me know how it goes - thanks!
*EDITED - amended the steps due to changes in the app.
Thank you for the quick reply Daphne!
I tried both Fixing hardlink and permissions and I'm still seeing the sync icon over my Dropbox icon.
When clicking on the icon and opening up the panel, on the bottom the status oscillates between Syncing... and Syncing ""
Any thoughts on that? It's says it's syncing an empty string.
- Daphne
Thanks for getting back to me here coymeetsworld!
After fixing the permissions and hardlinks, it may need a little time just to catch up so it would be normal to see the status fluctuate a bit.
However, let's have a look at some other possibilities in the meantime.
Do you possibly have any symlinks within your Dropbox folder pointing outwards? You can check this with the steps outlined in point 7 here.
Also, can you let me know around how many files are within your local Dropbox folder? You can right click the Dropbox folder and choose "Properties..." to see this.
Let me know what you find!
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
- Daphne
I'm glad to hear that the issue was resolved!
Thanks for taking the time to update me here with this too, as I'm sure this would be helpful for others who might be having the same issue.
I'll admit, it does sound a little strange that this is what resolved this, as having "online only" files with Smart Sync shouldn't cause the app to show as syncing.
If the issue does crop up again, please feel free to get back to me here.
I hope you have a great day!
