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coymeetsworld's avatar
coymeetsworld
Helpful | Level 6
5 years ago

Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Hello, Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
Desktop
Sync
Windows
  • coymeetsworld's avatar
    coymeetsworld
    5 years ago

    Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.

Chillosoph's avatar
Chillosoph
Explorer | Level 3
5 years ago

hi,

the syncing on 1 of my PCs hasn't worked since the last update.
It's just stuck at syncen the files, it shows how many and the speed (0kbps).
I tried to install it again, tried a different user on the same PC.
When i download the files into the dropbox folder the app notice that and count the files to dowload down and marks them with a green check mark.

When i install it on a second and third PC it works just fine.
All PCs are in the same Domain, with the same VirusProtection and behind the same Firewall with the same rights and all run Windows 10 1909.

I have done everything i found online and in the help section (uninstalled, unbind, uninstalled virus protection, ...)

I just have no more ideas what to do

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey Chillosoph, I hope you're having a good day so far!

    I've merged your post here as you described a similar issue. Can you please take a look at my first post here and let me know if this does the trick?

    Let me know - thanks!

    • Chillosoph's avatar
      Chillosoph
      Explorer | Level 3
      5 years ago

      Hi Daphne,

      I don't have the Option described.
      All i can do is unlink the Account

      Unbenannt2.jpg

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for getting back to me Chillosoph!

        Can you just try clicking anywhere on this window and then try holding the Space bar key again to see if the options appear then?

        You'll need to keep the Space bar pressed to see and click the option.

        Keep me posted!

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