We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
coymeetsworld
5 years agoHelpful | Level 6
Dropbox is continuously reporting it's syncing, or indexing on Windows 10.
Hello,
Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
- 5 years ago
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
AJK87
5 years agoNew member | Level 2
My dropbox is perpetually trying to sync (index) 2 files. I cannot even see which 2 files these might be. It is using a lot of processing power of my computer and I have tried everything to resolve this. Anyone have any ideas as to what could be causing this?
- Daphne5 years agoDropbox Staff
Hello AJK87, I hope you're having a good day so far!
I've merged your post here to keep all troubleshooting regarding issues similar to this in one location.
When you have the chance, please check out my post above and let me know if that helps.
Let me know - thanks!
- AJK875 years agoNew member | Level 2
Thanks, this worked! No more perpetual indexing!! I should say that once in the account section, spacebar did not work. I had to hold alt + h to get the options up.
Daphne wrote:Hello AJK87, I hope you're having a good day so far!
I've merged your post here to keep all troubleshooting regarding issues similar to this in one location.
When you have the chance, please check out my post above and let me know if that helps.
Let me know - thanks!
- dio-035 years agoExplorer | Level 4
Is dropbox abandoning its service? do I need to move all my files to google Drive now? It has been stuck in an 'indexing of 8 files' for the past few weeks and has become unusable to save and share new files since then. I'm going to be cancelling my account this month if it isn't fixed.
- cgmatt5 years agoNew member | Level 2
I have the exact same issue, two files indexing forever and impossible to see which ones....
- Daphne5 years agoDropbox Staff
Hi there cgmatt and Jhinkle78, thanks for joining us here!
If you haven't already, can you try out the steps outlined here and let me know if that does the trick?
Please allow a little time for the changes to take affect and keep an eye on the sync status for any progress. If you have a lot of files, this may take a little time.
Keep me posted!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!