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coymeetsworld's avatar
coymeetsworld
Helpful | Level 6
5 years ago

Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Hello, Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
Desktop
Sync
Windows
  • coymeetsworld's avatar
    coymeetsworld
    5 years ago

    Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hello AJK87, I hope you're having a good day so far!

 

I've merged your post here to keep all troubleshooting regarding issues similar to this in one location.

 

When you have the chance, please check out my post above and let me know if that helps.

 

Let me know - thanks!

AJK87's avatar
AJK87
New member | Level 2
5 years ago

Thanks, this worked! No more perpetual indexing!! I should say that once in the account section, spacebar did not work. I had to hold alt + h to get the options up.

Daphne wrote:

Hello AJK87, I hope you're having a good day so far!

 

I've merged your post here to keep all troubleshooting regarding issues similar to this in one location.

 

When you have the chance, please check out my post above and let me know if that helps.

 

Let me know - thanks!

 

  • dio-03's avatar
    dio-03
    Explorer | Level 4
    5 years ago

    Is dropbox abandoning its service? do I need to move all my files to google Drive now? It has been stuck in an 'indexing of 8 files' for the past few weeks and has become unusable to save and share new files since then. I'm going to be cancelling my account this month if it isn't fixed. 

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi dio-03, I've just moved your post here as you're having the same issue as the OP.

       

      Can you try these steps and let me know if that helps the syncing process complete?

       

      Let me know how it goes!

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