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Forum Discussion
Dropbox no longer syncs automatically on my Windows 7 computers
Sorry if I'm posting this in the wrong board.
This problem just started today. I have had a free dropbox account for a number of years. I'm very happy with dropbox. However, starting yesterday dropbox no longer connects up automatically to update changes to my stored files. My dropbox is installed on a Windows 7 machine. I have the same problem on a second W7 machine. One machine is at my home, the other is at work. separate networks, separate connectivity, both machines have worked perfectly with dropbox for 10+ years. I'm thinking maybe dropbox no longer suppports W7?
Does anyone have a suggestion where to start in resolving this problem? Thanks!!
Problem resolved? Let me restate the problem:
After replying to Hannah's question about the information shown when hovering over the dropbox icon, I brought up a file from my local dropbox files, stored locally on my Windows 7 computer. I made an edit on that local file, then hit the Save button, and exited the file. Then I logged into my dropbox account online, went to the file which I had edited locally, and saw that the file had been appropriately updated.
So, it looks like dropbox has been actually syncing Ok.
Apparently, for some (Windows) reason, the icon in the taskbar was not bringing up the list of my local dropbox files. I then created a new desktop icon for dropbox, and that worked fine. I then deleted the non-working taskbar icon.
So I think now all is good (fingers crossed). Many thanks to Hannah and to all the Dropbox community for pitching in and helping me with my perceived (non)problem. I see now I was just misunderstanding the problem, which was actually a Windows problem
Best wishes to all!!
- Nancy
Dropbox Staff
Welcome to the Community, stephenroberts999!
Just to clarify, does Dropbox not start automatically once you turn your computers on, or does the Dropbox icon randomly disappear while you work on your devices?
What happens if you manually launch the Dropbox app from your Programs? Does it randomly crash at some point, or does it seem to sync properly then?
Finally, have you made sure that the "Start Dropbox on system startup" setting is enabled on both your computers?
Keep me posted for any updates.
Hi Nancy! Thank you for replying. In both computers Dropbox is set to start up power up. When I left click on the DB icon in my taskbar I just see the "wait circle" going for maybe 5 -10 seconds, but then nothing happens.
Hi Nancy! I'm kind of panicking here, thus my somewhat garbled replies. Let me try and clarify.
In msconfig I see that Dropbox is set to start up on system startup (checkmark is present in the checkbox). I have the DB ico in my taskbar. when I left-click the DB icon I see the "wait circle" spinning for 5-10 seconds. Then the desktop should open, but nothing happens.
When log into my Dropbox online, I see that the most recent changes I made to a couple of my files do not appear in the online files. The changes are only updated locally in my local DB folder. In msconfig under General/Startup Selection I have Normal Startup "Load all device drivers and services". In msconfig Startup tab Dropbox is also set to start up (checkbox checked) at system startup
Needless to say, any help/suggestions you can provide would be Most Appreciated.
Thank you so much!
