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jande5556's avatar
jande5556
Helpful | Level 6
15 days ago

Dropbox not syncing after I restored my Mac from Time Machine

Yesterday I restored my Mac from Time Machine. I just updated a document in Dropbox and it didn’t sync to my iPhone. Any help. I’ve never used this.
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  • jande5556's avatar
    jande5556
    15 days ago

    Walter, I think I have it fixed. For some reason after I restored my Mac Dropbox thought I had two iMacs, one iPhone and one iPad, for a total of four devices. Deleted one of the iMacs and the updated doc is now on both my phone and iPad.

    Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jande5556 - sorry to hear about this.

 

Can you please send me a screenshot of the app's status as shown in your menu bar?

 

Also, have you ensured that you're logged into the same account on both of your devices? 

 

Do you see the document when you access your account from a web browser on both devices?

 

Let me know what you find!

jande5556's avatar
jande5556
Helpful | Level 6
15 days ago

Walter, I think I have it fixed. For some reason after I restored my Mac Dropbox thought I had two iMacs, one iPhone and one iPad, for a total of four devices. Deleted one of the iMacs and the updated doc is now on both my phone and iPad.

Thanks

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