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Kinzy's avatar
Kinzy
New member | Level 2
2 years ago

DropBox not updating/syncing with 1Password

i am using a stand alone version of 1Password....it syncs/updates perfectly with a dropbox file to my iMac

but it will now no longer update/sync with the same version of 1Password on my Macbook air 

 

i have gone through the trusted steps i have used successfully in the past

to delete data on 1Password and re-sync but that has not help

 

its dropbox file that i share with my partner 

and he uses an identical iMac and Macbook air ( both ,,same operating versions ) and has no problems with the update/syncing 

 

any thoughts // suggestions would be greatly appreciated 

 

 

  • greetings Hannah

     

    it seems the version of my dropbox app on my  Macbook Air was old and not functioning 

    so i had to update my Mac operating system and then update the dropbox app 

     

    after all of that it worked again without any problems

     

    thankyuuu for your kindness to check in 

     

    a warm smile

    Kinzy 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    What does Dropbox say if you mouse over its icon on the status bar? Are other files syncing correctly?

    • Kinzy's avatar
      Kinzy
      New member | Level 2

      greetings Mark

       

      thankyuuu for getting back to me so quickly 

       

      if you mean over the Dropbox  icon on the top of my screen on my computer that has so far not been updating

      it now says indexing 2 files...Uploading 8 files 

       

      on the other 3 computers,, the last files that i added 20 minutes ago synced immediately 

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Kinzy, did the application finish syncing eventually?

         

        Or is it still stuck on that same number of files?

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