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Forum Discussion

fenchai's avatar
fenchai
Explorer | Level 4
4 years ago

Dropbox on my computer does not sync, only syncs if I restart the app.

I don't understand what is going on.

 

This started happening yesterday and today, any change I make from my PC dropbox does not get synced to my dropbox, sometimes files take like 10 minutes in order to sync.

 

I have tried many solutions:

 

  • Restarted Computer
  • Restarted Dropbox (this will restart sync BUT after it stops syncing, have to restart again if I want to sync)
  • Verified Interned worked properly as all my other syncing services are active and working
  • Disabled Antivirus
  • I have no cleaning app system etc, windows 10 is freshly cleaned.
  • Reinstalled Dropbox.
  • Clock is synced and not delayed (I know some syncing services have problems when clock is not synced)

I am literally planning to make a script to restart dropbox every 1 min as I don't see any solution on google.

 

please help me :(

  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

  • idanfo's avatar
    idanfo
    Helpful | Level 5

    the latest verion is F@#ed up!
    try to downgrade and you will see it's ok....the only problem is that dropbox keep updateing by his self....

    • Sabbl's avatar
      Sabbl
      Helpful | Level 6

      @idanfo

      Oh, so it IS an issue with the newest version.. I had similar issues a long time ago which were caused by a faulty version of Dropbox as well. Meh.. 

       

      @fenchai 

      Would you mind sharing your script? Seems like we'll have to work around that issue for a while. 

  • Sabbl's avatar
    Sabbl
    Helpful | Level 6

    Hey there!

     

    I'm experiencing the very same thing: Dropbox won't sync unless I restart the app. It syncs just fine on my phone and on the website, but it just won't sync on my PC (Windows 10) anymore. It's like the servers forget to inform the app about the new files. :-/

     

    I'm still trying to find a solution, but if you find a solution yourself, please post it on here, because that would be very helpful. :)

    • fenchai's avatar
      fenchai
      Explorer | Level 4

      I have not found a permanent solution but only a temporal solution, the solution involves in restarting dropbox process, I posted the answer somewhere in this post. Please also let me know if you find a permanent solution. good luck to both of us

       

       

    • Clauz79's avatar
      Clauz79
      Explorer | Level 4

      Same problem here on a MacBook with High Sierra and an Acer laptop PC with Windows 10. If I upload new files from phone, no sync happens on the two clients, unless I restart the app or wait some time (not sure how much, around 20 minutes I guess). Files are correctly uploaded to my account, as I can check within the phone app or the web app, but sync won't start on computer!

       

      Everything was fine until a couple or days ago. No changes were made on the computers.

       

      Dropbox team, please fix this!! Thanks.

       

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