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Forum Discussion
Dropbox OSX app says "Admin disabled online-only files", but not according to settings
My team is on the Dropbox Business Standard account, and I am one of the admins. The dropbox app (v157.4.4801) on osx (Monterey 12.2.1 (21D62)) just gave the following notice: Neither me or...
Hi all, thanks for the reports!
I just wanted to mention that this should be resolved now, but please let us know if you're still having issues with this after rebooting your computer and/or restarting the desktop app.
Cheers!
I had this issue on Windows 10 and it affected at least two other users that I know of so far (both Windows 11).
I went into the admin console. On the sync settings, I saw a note saying smart sync extension was not installed for our team. I clicked on the install extension button and it took a few times of clicking and reloading (or maybe it just took a while to reflect the change), but it did finally show smart sync options.
Don't have a clue why it randomly went away. But I had my teammates restart their computers and then go to Dropbox settings and turn on "Save hard drive space automatically" and then had them online-only their whole Dropbox folder to reset what was actually on their local system. That seemed to fix it all.
