We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
wensleydale
11 months agoHelpful | Level 6
Files have "available offline" AND "online-only" icons
I am on macOS Ventura and have the new arrangement with my Dropbox files in ~/Library/CloudStorage. Some of my files (not folders) have both the "available offline" icon (green circle with tick) and the "online-only" icon (grey cloud with down arrow). Despite the former, I see a "Make available offline" command when I right-click on the file. But, if I select that command, nothing happens: the file remains in the cloud. Why is this, and how can I get my files on to my computer?
EDIT: I discovered the answer to my last question: opening the file does result in it being downloaded. But that doesn't explain why it is still in the cloud after I have supposedly made it available offline, or why I am seeing the "available offline" icon when the file is not available offline at all.
Hi wensleydale, could you try rebooting the device entirely to see if this helps?
Additionally, could you try reinstalling the app, without uninstalling it first, using this link?
- MeganDropbox Staff
Hi wensleydale, let's jump right into this.
Could you let me know the app's exact syncing status and version as shown in your menu bar?
Also, does this happen with specific files, or folders too? If you have any screenshots, they're more than welcome, in order for us to have a visual too.
Keep me posted!
- wensleydaleHelpful | Level 6
Hi Megan
Version number is v188.4.6302. At least that's what it says in the About Dropbox box - I assume it's the version number.
I don't know how to get a screenshot of the drop-down from the menu bar, because it disappears whenever I open the Screenshot app, but it simply says "Syncing..." with no indication of how many files it needs to sync or how long it will take. In fact I don't believe it is syncing at all, because it is several hours since I made any change and the size of my ~/Library/CloudStorage/Dropbox folder has barely changed. The files shown at the top of the drop-down window are not changing either.
I am seeing folders with two icons, as well as files, but I understand that it's normal in the case of folders. Here is an example.
- JayDropbox Staff
Hi wensleydale, could you try rebooting the device entirely to see if this helps?
Additionally, could you try reinstalling the app, without uninstalling it first, using this link?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!