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Forum Discussion
JADAstudio
2 years agoHelpful | Level 5
Dropbox Sign: all text in PDF goes missing
So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Jay
Dropbox Staff
Hi JADAstudio, thanks for bringing this to our attention.
Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing?
This will help me to assist further!
JADAstudio
2 years agoHelpful | Level 5
Thanks, @Jay.
I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔
- Nancy2 years agoDropbox Staff
Thanks for the screenshots, JADAstudio!
If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?
- JADAstudio2 years agoHelpful | Level 5
Nancy ,
I just tried with Firefox 112.0.2 (first attempt was Safari 16.4) and saw the same result. All text is removed at the point of document ingest.
I've got one more free document this month; Anything else I can try? 😆
- Walter2 years agoDropbox Staff
Hey JADAstudio, thanks for keeping us in the loop on this.
May we reach out via email to have a further look internally at this point?
- Talento2 years agoNew member | Level 2
Buenas, me interesa mucho saber como resolver este tema.
Me pasa exactamente lo mismo que comentaba el compañero, desde el pasado miércoles que no puedo enviar documentos pata firmar ya que todo el texto en el PDF desaparece y solo se visualizan las imágenes.
En mi caso, hago la gestión desde mi disco duro que está sincronizado con dropbox....
Estoy pendiente de ayuda por parte del servicio online (por cierto muy buen servicio)pero aún no tengo respuesta y necesito urgentemente enviar documentos para firmar.
Agradeceré cualquier solución al tema.
Gracias,
Carles Polo
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