Forum Discussion

Skeeter709's avatar
Skeeter709
New member | Level 1
3 days ago
Solved

My account stopped syncing even though I have no files in it

My account has stopped syncing.  I have no files in my Dropbox.  My account says I am using "0 of 3.2 GB" on my basic (free) plan. (see bottom left of image.)  Can you reset my quota to 2.0 GBs?

 

desktop
Storage space
sync
  • Skeeter709's avatar
    Skeeter709
    3 days ago
    • My Dropbox on my PC is 217.4.4417
    • All "files are up to date"
    • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
    • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

    Thanks for your help.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Thanks for letting us know, Skeeter709.

    Are you getting some kind of error message that syncing stopped due to your lack of storage space?

    If so, can you send us a screenshot?

    Also, please hover over the Dropbox icon in your system tray/menu bar and let us know the sync status and version of the Dropbox app.

    Thanks in advance!

    • Skeeter709's avatar
      Skeeter709
      New member | Level 1
      3 days ago
      • My Dropbox on my PC is 217.4.4417
      • All "files are up to date"
      • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
      • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

      Thanks for your help.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        No worries, Skeeter709, I'm glad you were able to sync a file as normal.

        If the issue returns, let us know!

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