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Forum Discussion
Dropbox Sign: Rotating signature boxes
Uploading a PDF with both landscape and portrait images, and using Dropbox Sign….When I am configuring "Signature Boxes", “Date/Initial" boxes etc in Dropbox Sign, it seems that i cannot rotate the s...
Hey all, I'm the engineering lead for the involved team.
I'm really sorry about the frustration this has caused. It really is a bit of a tricky problem for us to solve on or end — PDFs are hard! — but we have been working on it, and I understand how critical a timely fix would have been for many of you.
My team was able to reproduce the issues noted in this thread by a few PDFs provided to us by our Support team that displayed the errant behavior. We used these to help validate our work and now, using these files, we see fields oriented as expected.
A couple of weeks ago, we released a patch which should reconcile the conflict between field rotation and PDF orientation.
Fields should now be oriented relative to the top of the file viewer, and not based on the underlying PDF encoding. If you rotate a document in the viewer, any fields you've added will be cleared so that field orientation will be correct to the new orientation. You'll get a warning before this happens, so you can go cancel the action if you need to.
If you are still seeing fields oriented the wrong way, could you please share a sample PDF with our Support team (dropbox.com/support) so that we can take another look and make sure we didn't miss an edge case? Just make sure the file doesn't contain any private or sensitive information.
Rest assured, my team does really care, but like with many companies we have a number of other priorities we need to juggle as well, and we're all doing our best.
Do we have an update on this request @Dropbox? This is very inconvenient for me and my business. I am in the highest peak of tax season and I cannot send clients simple engagement letters to sign, meaning I cannot start tax-prep work until this is fixed. This needs to be a #1 priority for the team.
Nancy
Dropbox Staff
Dropbox StaffHi everyone! After checking this with the team, I’m afraid we don’t have any solid updates for the time being. However, rest assured that our team’s actively working on this to find the best possible solution.
This should be elevated to the highest level. I'm sure you are many customers are as frustrated as I am.
Hi Nancy
Is there a solution yet, or can you give a timeframe for a resolve. I'll need to seek alternatives if this will take more than another week. Thanks
- Megan
Hey dimaddeno, we don't have an ETA or any additional info about this.
Trust that we'll definitely update this thread once we have additional info. Thanks!
Hi Megan, how is this not a P1? It seems that signature feature is very broken as it is now. Perhaps you could get a product manager to chime in? It's hard to believe that they would tolerate this if they were actually aware of how broken it is.
Thanks!
I seriously have a lack of faith that dropbox is providing attention to the rotated signature issue. I reported this many months ago and other had reported before me. This has SIGNIFICANT impact on businesses for providing appropriate documentation. Please stop putting out notes that you are looking into it...JUST FIX IT.
