Forum Discussion

silvia24's avatar
silvia24
Explorer | Level 4
3 days ago

Dropbox stopped syncing on Win11, but the app says there aren't any sync issues.

Hi,  About a week ago any file/folder I add on my PC (Windows 11) has stopped syncing, while the app says that I don't have any sync issues.  What's even stranger is that these new files and fold...
desktop
sync
Windows
silvia24's avatar
silvia24
Explorer | Level 4
3 days ago

Hi Malutjie,

My desktop app now says that it is indexing 1260 files, uploading 18 files, downloading 2 files. This is new, but I don't dare to hope that this will resolve the issue...

My desktop app is version 217.4.4417, apparently it's a recent update. What is yours? 

Could this be the issue?

Silvia

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 days ago
silvia24 wrote:

downloading 2 files.

Sounds like its stuck on 2 files which means nothing else sync's and its stuck in the queue. Have you tried rebooting? Can you see what these files are - are any applications open for example? If so try closing them?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!