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Forum Discussion

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,   I just noticed Dropbox hasn't been syncing since may. It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7      I uninstalled, re installe...
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Gussj, thanks for bringing this to our attention.

 

Can you please hover over the Dropbox icon in your menu bar, and let me know what the sync status and version of the Dropbox app is?

 

Let me know and we'll go from there.

  • Gussj's avatar
    Gussj
    Explorer | Level 4
    2 years ago

    Thanks Hannah,

     

    Version 178.4.4811

    indexing 2019 files....

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for that, Gussj!

       

      Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher? 

       

      That should resolve this issue for you.

      • Gussj's avatar
        Gussj
        Explorer | Level 4
        2 years ago

        what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise

         

        feedback appreciated

         

         

        Thanks

         

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