You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,   I just noticed Dropbox hasn't been syncing since may. It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7      I uninstalled, re installe...
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey vjt418, thanks for joining the discussion here.

 

I just wanted to mention that since you cannot update your computer's operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website.

 

However, since June 27th, 2023, devices running macOS 10.12 or older are no longer able to log in and access content through the Dropbox desktop app.

 

I hope this clears things up! 

mjacobs's avatar
mjacobs
New member | Level 2
2 years ago

I have the same problem.  I am running Mac OS Monterey 12.6.8.  I deleted the old app and id an advanced reinstall and am still getting the "Couldn't start Dropbox" message.  Can you help?

 

    • mjacobs's avatar
      mjacobs
      New member | Level 2
      2 years ago

      I am running MacOS 12.6.8. Monterey and it is as up to date as it can be.  I tried removing the old Dropbox and then did the advanced reinstall.  No joy.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mjacobs, I'm afraid that since the device doesn't meet the necessary requirements to run the desktop app, we won't be able to help much with this. 

         

        That said, you can have a look here for more information on what you can do in such cases, if you like. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!