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sspaeth's avatar
sspaeth
Explorer | Level 3
2 years ago

Dropbox stops syncing

We use Dropbox for work.  About every 3-4 weeks, my DB stops syncing.  I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear.  Any ideas?

Desktop
Sync
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for clarifying that, sspaeth!

     

    It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

     

    Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sspaeth, sorry to hear about your syncing issue.

     

    Are you making sure that the desktop app is running and syncing on your computer at all times? 

     

    Can you maybe let me know the desktop app's exact status and version as shown in your menu bar/system tray?

     

    Any additional information such as your computer's OS, when you first noticed this etc. would also help!

     

    Thanks!

    • sspaeth's avatar
      sspaeth
      Explorer | Level 3
      2 years ago

      It looks like it is running/syncing at all times.  I receive notifications when others update, change, edit or add files to Dropbox.

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