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Forum Discussion

Dropbloke's avatar
Dropbloke
Explorer | Level 3
2 years ago

Dropbox stuck indexing files

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share...
Desktop
Sync
  • Walter's avatar
    Walter
    2 years ago

    Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

cemilto71's avatar
cemilto71
New member | Level 2

Hi! I have an issue with syncing on one of my computers. Already more than a month my Dropbox app has been trying to sync 9 files but cannot. The app icon has a blue circle on it, when to tick, it shows "Syncing 9 files". Nothing is shown in "View sync issues" or could't find any file that is being synced in folders. Noway to find the problem and solve it. Please help!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, cemilto71, I'd be happy to help! 

 

Could you confirm both your OS and the version number of the Dropbox desktop application by hovering over the icon in the menu bar?

 

Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck at the exact same number of files again? 

 

Keep me posted, and we'll take it from there! 

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