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Forum Discussion
Dropbox stuck syncing for days
We work on a business version of dropbox and some of the members of the team are experiencing sync problems having many files uploading for days making information not available on cloud.
We have decent internet connection (100 MB/s) and can't identify the reason why this happens.
Any help will be welcome.
Thanks
Thanks for the info, Javier_Morales.
There are a couple of quick fixes that we can try that resolve most issue when syncing becomes stuck. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues:
- Make sure the Dropbox desktop application is running.
- Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel.
- Select 'Preferences'.
- Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do).
- Press the 'Space' key, and click on the 'Fix Hardlinks' button.
- If you’re on a Mac, instead, hold down the 'Option/Alt' key, then click on the 'Fix Permissions' button.
- You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones.
- Please wait about ten minutes to see if Dropbox resumes syncing.
If this doesn’t work, try steps 1-4 again, and click Fix Permissions.
Let me know how it goes!
- Lusil
Dropbox Staff
Hey Javier_Morales, thanks for checking in with us!
Are the users that are having syncing issues by any chance running the beta version of the desktop app?
They can check this by hovering over the Dropbox icon that should be next to their computer's clock and seeing if it reads xx.3.xx.
Keep me posted!
Hey @Lusll
Thanks for the fast response.
I don't think so, running on version 90.4.307.
- Jay
Thanks for the info, Javier_Morales.
There are a couple of quick fixes that we can try that resolve most issue when syncing becomes stuck. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues:
- Make sure the Dropbox desktop application is running.
- Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel.
- Select 'Preferences'.
- Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do).
- Press the 'Space' key, and click on the 'Fix Hardlinks' button.
- If you’re on a Mac, instead, hold down the 'Option/Alt' key, then click on the 'Fix Permissions' button.
- You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones.
- Please wait about ten minutes to see if Dropbox resumes syncing.
If this doesn’t work, try steps 1-4 again, and click Fix Permissions.
Let me know how it goes!
