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Forum Discussion
Solved
My dropbox is stuck on sync.
My Dropbox has been stuck syncing the exact same number of files for several days. There is no problem with my Internet connection and I have tried quitting/restarting/unlinking the app many times. What is showing on the Dropbox website is correct but what is showing on the app/on my computer is out of date. I use it every day for work and am desperate to fix the problem ASAP.
Thanks for your help, Lusil, but I think we should leave this here now. I hadn't realised the process would take this long to move to the first stage of someone getting in touch who can actually help/give advice. Unfortunately I don't have that sort of time at my disposal to resolve the issue so you can close the ticket now. My business requirements mean this is a really urgent enquiry, not something that can take four days without an engineer even getting in touch yet. Thanks again for your help.
In the end I found an online solution that meant me having to back up my Dropbox data on an external hard drive as a safety, then unlinking my computer from Dropbox (again), quitting the Dropbox application on my computer (again), then deleting everything related to Dropbox from my Mac (data/application/cache/hidden files etc...) and then starting again from scratch. The crucial two elements seem to have been deleting the Dropbox data on my computer as well as going into the Mac Terminal application and entering a command to show all hidden files. There is a hidden .dropbox file that needed deleting (amongst others buried elsewhere in the system).
I then relinked the computer with my Dropbox account - effectively treating it as if it's a brand new computer with no history of my Dropbox account anywhere to be found on it. The sync seems to be working now - it certainly isn't stuck at the same point as before - but not everything has finished syncing yet so I'll just have to wait and see...
Thanks again for your help and sorry you weren't able to resolve it for me this time.
- Lusil
Dropbox Staff
Hi there EdC30,
Thanks for reaching out to us about this. I'd be more than happy to help!
At first, awesome work on the initial troubleshooting - definitely narrows down our investigation.
Could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that will do the trick.
Let me know of any updates!
- Hi there. Thanks for getting back to me so quickly. Sorry - should have already said that I don’t have any AV or security software. (I’m running MacOS Catalina if that’s also helpful to know?)
Hello,
I had the same problem after adding a huge number of files. It seemed the PC app got stuck syncing and going nowhere.
I did the following steps and the snag got released:1- Quit the Dropbox app
2- Deactivate the antivirus
3- Uninstall Dropbox app
4- Restart the computer
5- Reinstall the newest version of Dropbox app (keep the antivirus deactivated)
6- Let the Dropbox sync.
And it worked.
Bests
