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Forum Discussion
Dropbox syncing status is stuck "indexing" files on my MacOS after File Provider update.
Looks like my Dropbox sync takes forever, and it is just stuck at the "Indexing xxxx files" step. Every time I restart Dropbox, the number changes slightly, but then it stays like that for days. I tried fixing hard links in the accounts settings, but it did not help. I also tried fixing permissions, but it failed with a message of "Dropbox was unable to fix permissions in your Dropbox. Please contact support if the problem persists." I also checked basic permissions in terminal and it seems to be ok. I updated Dropbox to the latest version. There is enough storage, firewall is not the issue, and Dropbox has full disk access. I have no other ideas.
Any suggestions? Thanks!
OS: macOS Monterey 12.7.4
Dropbox version: v202.4.5551
- maher1982
Super User
Hi, It sounds like you've tried many common troubleshooting steps already, but did you try to clear the Dropbox Cache? Sometimes, clearing the Dropbox cache can resolve syncing issues.
Thanks, just checked, and there is no hidden .dropbox.cache folder inside the Dropbox folder. I think this cache folder does not exist anymore, as Dropbox is using the File Provider API now.
- Megan
Dropbox Staff
Hey drozsas, thanks for posting here!
How long has this been happening for?
Also, do you happen to know approximately how many files exist locally within your Dropbox folder? If you check the "Get Info" of the folder, you should be able to find this.
Let me know more, and we'll take it from there!
