Shared folder disappeared from my account (owner). How can I restore it?
I shared a folder (years ago) and now it has disappeared from my Dropbox, but still exists in the other person's Dropbox and still shows me as the owner. It is not in my deleted files. How can I recover access to the folder?
Any reference to to it on your Events page? When was the last time you saw the folder? When was the last time you signed in to your account? Are there any files in your account or is only this folder missing?
If it's no longer on your Sharing page then you may have removed your access to the folder, intentionally or not. Is the other person able to invite you back to the folder? If not, then there's likely no way to recover access to the folder. A new folder would need to be created and shared. The other member could then move the content from the old folder to the new one.
I shared a folder (years ago) and now it has disappeared from my Dropbox, but still exists in the other person's Dropbox and still shows me as the owner.
Any reference to to it on your Events page? When was the last time you saw the folder? When was the last time you signed in to your account? Are there any files in your account or is only this folder missing?
If it's no longer on your Sharing page then you may have removed your access to the folder, intentionally or not. Is the other person able to invite you back to the folder? If not, then there's likely no way to recover access to the folder. A new folder would need to be created and shared. The other member could then move the content from the old folder to the new one.
Thanks Rich. I have lots of other files and folders. I only need access to the missing one to be able to help the other member. Remote access is important now because I've moved across the country. I'll see if I can talk her through sharing it back with me. I didn't think to try that because on her side I still show as having access as the owner or the folder.
She was able to share it with me, and I was able to accept. At which point my original owner access was restored. I have now changed her to owner and retained just edit access for myself to help her when needed. Thank you so much for your assistance.
Hey JoyceMR , welcome back to the Dropbox Community 😊. So glad to hear you were able to locate the file you were looking for, big shoutout to Rich for the assist 🎉.
I’m Theresa, one of the Community Managers here at Dropbox HQ 👩💻. I’d love to know, how do you use Dropbox in your day-to-day? Anything fun or unique? 🚀 I might have some great productivity tips to share, or maybe you have a cool idea or hack we can pass along to our internal team 💡.
Always love hearing how our Community members make the most of Dropbox.
T 😸 (Dropbox Community Manager)
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I shared a folder (years ago) and now it has disappeared from my Dropbox, but still exists in the other person's Dropbox and still shows me as the owner. It is not in my deleted files. How can I recover access to the folder?
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I shared a folder (years ago) and now it has disappeared from my Dropbox, but still exists in the other person's Dropbox and still shows me as the owner. It is not in my deleted files. How can I recover access to the folder?
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Shared folder disappeared from my account (owner). How can I restore it?","moderationData":{"__ref":"ModerationData:moderation_data:827377"},"body":"
JoyceMRwrote:\n
I shared a folder (years ago) and now it has disappeared from my Dropbox, but still exists in the other person's Dropbox and still shows me as the owner.
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Just checked again. No it is not listed in Shared
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JoyceMRwrote:\n
Just checked again. No it is not listed in Shared
\n
\n
Any reference to to it on your Events page? When was the last time you saw the folder? When was the last time you signed in to your account? Are there any files in your account or is only this folder missing?
\n
If it's no longer on your Sharing page then you may have removed your access to the folder, intentionally or not. Is the other person able to invite you back to the folder? If not, then there's likely no way to recover access to the folder. A new folder would need to be created and shared. The other member could then move the content from the old folder to the new one.
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Thanks Rich. I have lots of other files and folders. I only need access to the missing one to be able to help the other member. Remote access is important now because I've moved across the country. I'll see if I can talk her through sharing it back with me. I didn't think to try that because on her side I still show as having access as the owner or the folder.
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She was able to share it with me, and I was able to accept. At which point my original owner access was restored. I have now changed her to owner and retained just edit access for myself to help her when needed. Thank you so much for your assistance.
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Hey JoyceMR , welcome back to the Dropbox Community 😊. So glad to hear you were able to locate the file you were looking for, big shoutout to Rich for the assist 🎉.
\n
I’m Theresa, one of the Community Managers here at Dropbox HQ 👩💻. I’d love to know, how do you use Dropbox in your day-to-day? Anything fun or unique? 🚀 I might have some great productivity tips to share, or maybe you have a cool idea or hack we can pass along to our internal team 💡.
\n
Always love hearing how our Community members make the most of Dropbox.
\n
T 😸 (Dropbox Community Manager)
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Super User II
Community Manager
