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Forum Discussion
Files appearing in the Dropbox folder on Mac but not syncing
Hi guys
Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac ...
Hahaha, might be!
Perhaps you can give these steps a go and see if they make any difference (only if you're not on a free Basic plan with more than 3 devices currently linked):
1) Clear the cache on your Dropbox app.
- Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
- Tap the gear icon labeled "Settings" at the bottom of the menu list
- Scroll to “Privacy” & select “Clear cache"
2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
No, just simple screenshots. 288kb. For example I took two at the same time, uploaded both, one loaded and the other one has no preview. Very strange but again, not the end of the world. Ghost in the machine haha
Nancy
Dropbox Staff
Dropbox StaffHahaha, might be!
Perhaps you can give these steps a go and see if they make any difference (only if you're not on a free Basic plan with more than 3 devices currently linked):
1) Clear the cache on your Dropbox app.
- Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
- Tap the gear icon labeled "Settings" at the bottom of the menu list
- Scroll to “Privacy” & select “Clear cache"
2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
