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Realtor Sue's avatar
Realtor Sue
Explorer | Level 3
9 months ago

Files are missing on my laptop

My files are missing on my laptop. 
Desktop
Sync
  • Walter's avatar
    Walter
    9 months ago

    It sounds like you might be looking at two different Dropbox accounts Realtor Sue 

     

    Are you using the same email address on both of your devices? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Realtor Sue - sorry to jump in here, but if you're using the desktop app, could you clarify its status as shown in your computer's menu bar/system tray?

 

I'm assuming you're able to see the same files if you log into your account through a web  browser - right? 

  • Realtor Sue's avatar
    Realtor Sue
    Explorer | Level 3
    9 months ago
    Hi Walter,
    I just logged out and logged back in on my laptop.
    Www.dropbox.com/home
    My files are not there… I’ve checked the trash can that says deleted files and nothing there.
    I do however see my files on my cell phone.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      It sounds like you might be looking at two different Dropbox accounts Realtor Sue 

       

      Are you using the same email address on both of your devices? 

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