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Forum Discussion
Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
...
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
So simple yet didn't even come to mind, thanks for that!
Can you hit the like on my answer trying to get free space 🙂
I click on the initials and no 'Preferences' nor sync, only settings. This is important as another company asked me to sync their files and seems to remove from explorere my main clients files?? why cant it show both or three or more like One Drive?
- Jay
Dropbox Staff
Hi JasonB2, are you clicking on the initials in the Dropbox desktop application, when you click the system tray/menu bar icon?
I have ran the sync feature and some files dot show in the desktop app.
- Megan
Hi plogan40, welcome to our Community!
It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify.
When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's current syncing status, and version.
Keep me posted!
And what do I do when the folder doesn't show up in the sync list yet it is in the dropbox folder?
