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Forum Discussion
Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
...
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
Hannah
Dropbox Staff
Dropbox StaffHey Shelbs, sorry to see you're having this issue.
Is it possible that the files you mention, have any of these characters in their names?
If so, can you remove the characters, to see if they sync?
No, they don't. They're also visible on my desktop and have been used for over two years on DropBox. They're literally missing on my new laptop.
