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bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 months ago

Folder switched to online only without my permission

My top level Dropbox folder has switched to online-only without my permission. I took care not to enable this, as I want Dropbox as a backup, not as an extra storage. I want immediate access to my fi...
Desktop
Dropbox Plus
Sync
bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 months ago

Oh yes, and I can't even login to Dropbox. They want me to use an external key that I don't have and never set up! I understand the merits of 2FA, don't get me wrong, but it is not registered in any of my 2FA apps, nor does it attempt to use the fingerprint of my mac. Only because I'm logged into the app on my machine and on my phone I can still access it, but other than that, I would be locked out by now ( I do have recovery codes). All-in-all this is so horrible an experience and big hindrance to doing the work I have to do that I give up on Dropbox, although I have somewhat liked it for many years. Sad, sad story.

  • bartmcleod's avatar
    bartmcleod
    Explorer | Level 3
    2 months ago

    Funny how the view counter goes up when I keep refreshing the page. Another amateuristic feature.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey bartmcleod - sorry to hear about this.

       

      Can you please let us know your device's exact OS version and the version and status of the Dropbox app as shown in your menu bar?

       

      Also, do you see any weird actions or file activity in your events page?

       

      Let us know more and we'll take it from there. 

      • bartmcleod's avatar
        bartmcleod
        Explorer | Level 3
        2 months ago

        Hi Walter,

        I am on Sequoia 15.0 since a few days.

        Status of the Dropbox Icon is Syncing (flash symbol).

        I see only my own activity in the events log, nothing special.

        Even some of my edited files are gone now. A lot of work went into those.

        I do have a back-up of the raw files outside DropBox.

        I'm so angry I think I'm going insane.

        Cheers, Bart

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