You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Alexis Franck
4 years agoExplorer | Level 3
Grey X on all dropbox files
Hello
Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer.
As such, I uninstalled dropbox,...
Jay
4 years agoDropbox Staff
Hi Alexis Franck, thanks for posting on the Community!
It seems that you're experiencing the issue at the bottom of this article on your device.
Do you have any other cloud providers running on your machine? Could you try temporarily quitting them to see if this helps?
This will help me to assist further!
It seems that you're experiencing the issue at the bottom of this article on your device.
Do you have any other cloud providers running on your machine? Could you try temporarily quitting them to see if this helps?
This will help me to assist further!
- Alexis Franck4 years agoExplorer | Level 3
I uninstalled One Drive, but it doesn't help.
I don't think I have any other cloud service running, which services are you thinking of ?
Alexis
- Jay4 years agoDropbox StaffThanks for the update, I'd recommend getting in contacting with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!