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Forum Discussion
Grey X on all dropbox files
Hello
Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer.
As such, I uninstalled dropbox,...
I have all my files synced to drop box and most of them work just fine, but I have a couple of files that have a number of saved graphics mostly jpg and png. When I got to those files to access a graphic to load to another program they have an x on them and they are not accessible1 Why is that?
- Megan
Dropbox Staff
Hi bmisrasi, I'd be happy to help with that!
Would you be able to send me a screenshot of the Xs you see on the files? Keep in mind that I've merged your question under this thread, which describes what you are also facing.
Feel free to take a look at what has been suggested, and let me know more.
I have the same issue - the grey and the "X" on my photos. Customer support was, as an old friend used to tell me, "as useless as **bleep** on a bull." I read your threads and didn't see a final resolution. Were you ever able to get things straightened out? I would be interested in learning the secret.
- Hannah
Hey Sam B.11, sorry to see you're experiencing this issue.
Have you taken a look at the info in this article about it?
