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Forum Discussion
HEIC Convert to JPG doesn't work.
I had followed instructions to change from HEIC to JPG and it was just fine. Recently (yesterday) iPhone issued an update and now my pictures are only showing as HEIC.
I again followed instruction...
I did uninstall and reinstall and after calling Apple support (not knowledgeable with Dropbox) and not very helpful, I just started playing around with it. Took a new picture instead of using one in my photos and that worked and now everything seems to be back to normal. Unfortunately, I cannot tell you how I fixed it because I don't know that answer!
I have been searching for hours on Google and on You Tube and have changed every setting that has been suggested but I cannot convert to jpg from heic. I contacted Apple and they referred me to Dropbox stating they couldn't 't help me with a third party app.
Can anyone kindly help me?
Mark
Super User II
Super User IIWhat exactly are you trying to do terri232 ?
Dropbox has no control over the iPhone itself - it simply uploads what the device takes.
I am using my iphone 15 photos - selecting the ones I want - uploading to Dropbox. They load in as HEIC and if I change the HEIC to JPG, it does not work. The only way I have found that it does work is to upload to my email which is a total nuisance.
I had problems before with my iphone xs but figured it out - this up to the minute phone should not have problems in this area.
- Mark
So Dropbox uploads what is taken on the phone - so at the moment your phone is set to take HEIC pictures. You need to change that to JPGs (note that's not anything to do with Dropbox). Then when you upload to Dropbox they'll upload correctly.
https://mobi.easeus.com/iphone-data-transfer/how-do-i-convert-iphone-photos-to-jpeg.html
Mike - I have already done this and followed all the directions in your link - nothing seems to help!
