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Forum Discussion
Solved
HEIC Convert to JPG doesn't work.
I had followed instructions to change from HEIC to JPG and it was just fine. Recently (yesterday) iPhone issued an update and now my pictures are only showing as HEIC.
I again followed instruction...
I did uninstall and reinstall and after calling Apple support (not knowledgeable with Dropbox) and not very helpful, I just started playing around with it. Took a new picture instead of using one in my photos and that worked and now everything seems to be back to normal. Unfortunately, I cannot tell you how I fixed it because I don't know that answer!
Mark
Super User II
Super User IISo Dropbox uploads what is taken on the phone - so at the moment your phone is set to take HEIC pictures. You need to change that to JPGs (note that's not anything to do with Dropbox). Then when you upload to Dropbox they'll upload correctly.
https://mobi.easeus.com/iphone-data-transfer/how-do-i-convert-iphone-photos-to-jpeg.html
Jay
Dropbox Staff
Dropbox StaffHi terri232, thanks for this info.
If you're using the camera upload feature, then it is possible to automatically convert HEIC photos to JPG on an iOS device.
Could you test this to let me know if this helps?
