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Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

pallyndr's avatar
pallyndr
Explorer | Level 3
3 years ago

Hello,

 

Installed Dropbox beta on MacOS preview as well.

 

I have the process DropboxFileProvider consuming 100% CPU.

Enable to access control panel.

 

HELP !!!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey pallyndr, how are you today?

     

    I just sent you an email, in order for us to look into this closely.

     

    I'll see you there. Cheers! 

    • Peter S.126's avatar
      Peter S.126
      Helpful | Level 5
      3 years ago

      I'm experiencing the same issues (v161.2.3938). fileproviderd eats my CPU alive. MacBook Pro M2.

      Further, some apps like QuickLook preview in Finder no longer work correctly as the files aren't really there, they are streamed on demand, but not always?

       

      All in all, this new version is borderline unusable. If this doesn't get resolved I'll just move my remaining files to iCloud Drive.

      • Max B.'s avatar
        Max B.
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Peter S.126,

         

        Sorry to hear that :/. A few questions to help us with debugging:

        • Is `fileproviderd` constantly using a lot of CPU? While this is happening, is Dropbox reporting that it is "Synced"? 
        • re: QuickLook, we continue to support rendering preview images for files that are not available locally. Was there a specific file type that you noticed was affected? 

        Thanks!

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