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afrey25's avatar
afrey25
Helpful | Level 6
3 years ago
Solved

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey pallyndr, how are you today?

 

I just sent you an email, in order for us to look into this closely.

 

I'll see you there. Cheers! 

Peter S.126's avatar
Peter S.126
Helpful | Level 5
3 years ago

I'm experiencing the same issues (v161.2.3938). fileproviderd eats my CPU alive. MacBook Pro M2.

Further, some apps like QuickLook preview in Finder no longer work correctly as the files aren't really there, they are streamed on demand, but not always?

 

All in all, this new version is borderline unusable. If this doesn't get resolved I'll just move my remaining files to iCloud Drive.

  • Max B.'s avatar
    Max B.
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Peter S.126,

     

    Sorry to hear that :/. A few questions to help us with debugging:

    • Is `fileproviderd` constantly using a lot of CPU? While this is happening, is Dropbox reporting that it is "Synced"? 
    • re: QuickLook, we continue to support rendering preview images for files that are not available locally. Was there a specific file type that you noticed was affected? 

    Thanks!

    • Peter S.126's avatar
      Peter S.126
      Helpful | Level 5
      3 years ago
      There were no new files, so it shouldn’t have done anything when it went 100% CPU for minutes.

      Files are simple jpg’s
      • Max B.'s avatar
        Max B.
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks!

         

        A few more followups that would be helpful:

        • Before this happened, what local or remote changes did you make in Dropbox (if any)? It sounds like it was mostly idle? 
        • While this happened, did you also see `DropboxFileProvider` consuming lots of CPU or was it just `fileproviderd`? 
        • Do you have another Cloud Storage provider installed that's also using FileProvider?

        Thumbnails not being rendered for JPGs certainly is not expected, we'll look into this. 

         

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