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Darryl B.3's avatar
Darryl B.3
Helpful | Level 5
5 years ago

How to find what files are syncing

One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K. I have tried the usual ...
Desktop
Sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey Darryl B.3, I hope you're well today!

    Usually, if the files are still trying to sync, they would appear with the syncing icon :arrows_counterclockwise:. The folder that these files are within will also show the syncing icon through the entire file path.

    If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

    1. Click the Dropbox icon in your system tray/menu bar.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Preferences..."
    4. Go to the "Account" tab.
    5. While holding the alt+H keys (for Windows) or Option/Alt key (for Mac), click "Fix Hardlinks".

    If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

    I hope this helps, let me know how it goes!

     

    Mod note: updated steps and link in post [last update 2023]

Pär T.'s avatar
Pär T.
Helpful | Level 6

I have the same problem, there is no "Fix Hardlinks" option.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Sorry for the late reply Pär T.- are you still having issues with this? 
  • Darryl B.3's avatar
    Darryl B.3
    Helpful | Level 5
    4 years ago

    Like others that have responded to this post, I, too, have no "Fix Hardlinks" nor "Fix permissions." 

    I'm currently using version 127.4.4265

    I remember some older versions had these "fixes,"; however, apparently Dropbox scrapped that somewhere along their development process.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Thanks for your message Darryl B.3

       

      In that case, could you send us a screenshot of what you get when you press alt+H keys (for Windows) or Option/Alt key (for Macs) in your accounts tab in the app's preferences?

      • Darryl B.3's avatar
        Darryl B.3
        Helpful | Level 5
        4 years ago

        Well Walter,

        You may have solved the problem, not only for me, but also many others with the same situation.

        When I pressed alt-h in Windows, the following is my screen capture:

        Good job!! And thank you very, very much!

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