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gerry_51's avatar
gerry_51
Explorer | Level 4
2 months ago
Solved

How to restore non-synchronized folders

I have two laptops running Windows 10.  On each system I have 8 top-level folders in Dropbox, of which F1-F6 I've set to "Make available offline" and F7-F8 "Make online-only".

I've recently acquired a third laptop running Windows 10.  On setting up Dropbox on this new laptop I got an unexpected prompt along the lines of "You'll need X GB to synchronize all your folders; click any folders you don't wish to synchronize" (I can't remember the exact wording). 

Thinking (incorrectly, as I realized later) that this was equivalent to making the selected folders online-only, I selected F7 and F8 to be excluded from synchronization.  Unfortunately (though undoubtedly by design 😀) this resulted in just F1-F6 appearing in Windows Explorer under Dropbox, as F7 and F8 have disappeared from Dropbox on this laptop. 

The problem now is that I have no idea how to restore the missing folders F7 and F8 to the Dropbox folder.  I haven't found anything that seems to do what I want nor can I see how I can safely undo my existing Dropbox setup on this laptop and start again from scratch, and I'm reluctant to experiment too much in case I end up making the situation worse.  

Can someone please advise if there is a way to do this?

  • Hi gerry_51, thanks for bringing this to our attention.

     

    You can re-select those folders from the selective sync window in the Dropbox desktop application preferences, by following these steps.

     

    If you need any further assistance, please let me know!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi gerry_51, thanks for bringing this to our attention.

     

    You can re-select those folders from the selective sync window in the Dropbox desktop application preferences, by following these steps.

     

    If you need any further assistance, please let me know!

  • gerry_51's avatar
    gerry_51
    Explorer | Level 4

    Thank you, Jay.  Worked like a charm. ✅ I should keep the app in mind in such situations. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      No worries, glad to have helped out. Enjoy your week!