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Forum Discussion

Lentinim's avatar
Lentinim
Explorer | Level 4
3 months ago

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my l...
desktop
Mac
sync
  • Jay's avatar
    Jay
    3 months ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi Lentinim,

 

Thanks for reaching out to us.

 

Can you please check the firewall?  Can you please try the following? 

 

  • Go to Apple logo top left corner
  • System Settings
  • Network
  • Firewall
  • Can you check if it is allowed for Dropbox?

We can take it from there.

  • Lentinim's avatar
    Lentinim
    Explorer | Level 4
    3 months ago

    My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi Lentinim , thanks for bringing this to our attention.

       

      What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

      • Lentinim's avatar
        Lentinim
        Explorer | Level 4
        3 months ago

        Sequoia 15.0.1. I have Dropbox basic. Not sure which version. 

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