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chalizay's avatar
chalizay
Explorer | Level 3
8 months ago
Solved

I don't see an option to make my files online-only on my Windows desktop app

Hello   I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus.   In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox spac...
desktop
sync
Windows
  • Jay's avatar
    Jay
    8 months ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

If you check the syncing status of your Dropbox app this way, what does it report?

chalizay's avatar
chalizay
Explorer | Level 3
8 months ago

It says 'Your files are up to date'.

 

The files successfully sync/update when

1) I add a new folder to selective sync or

2) add a new file to a folder in my finder 

 

So sync is working in both directions

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

  • chalizay's avatar
    chalizay
    Explorer | Level 3
    5 months ago

    Hello - just to update. We re-installed the Dropbox app on the admin account rather than my user profile and now everything works as needed.

     

    Thanks to the team for your help!

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