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peludo's avatar
peludo
Helpful | Level 6
11 months ago
Solved

Interminable indexing after latest update (v196.4.6900) - Mac OS Ventura 13.6.6

After the latest update, all file sync is now on hold while the entire Dropbox is indexing. It's been indexing now for 2 days, and there's still 276,665 files left with the progress bar barely moving...
desktop
Mac
sync
  • peludo's avatar
    peludo
    11 months ago
    Thanks Jay.

    I restarted in Safe Mode, then restarted again and it seems to have cleared the problem. This may be worth doing for anyone having the same issues, especially for people still on older versions of the OS.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi peludo, I'd recommend contacting our support team directly for them to look into this matter in more detail on their end.

peludo's avatar
peludo
Helpful | Level 6
11 months ago
Thanks Jay.

I restarted in Safe Mode, then restarted again and it seems to have cleared the problem. This may be worth doing for anyone having the same issues, especially for people still on older versions of the OS.

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