Forum Discussion

chi-town198's avatar
chi-town198
Helpful | Level 5
3 years ago

iOS App constantly logging me out

I recently started using Dropbox for file storage on my iOS devices (iPad and iPhone) both previously on iOS 15 and now on iOS 16.   I upload a fair amount of video and photo content and I've not...
Mobile
sync
upload
chi-town198's avatar
chi-town198
Helpful | Level 5
3 years ago
I have tried uninstalling the app. The app doesn’t crash - it just suddenly pops up a message saying “Signing Out” and then logs me out.

This occurs when I’m manually uploading files - I don’t use the camera auto upload feature.

Also it happens on all of my iOS devices.

I can’t figure out a pattern. Sometimes I can successfully upload files for several hours, other times it logs me out multiple times in the same hour.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry to jump in here, chi-town198. Strange issue indeed.

 

Which version of Dropbox do you currently have installed? Is it the latest one (304.2.2)?

 

If not, try to update it and let us know if that makes any difference.

  • chi-town198's avatar
    chi-town198
    Helpful | Level 5
    3 years ago

    Hi Hannah - yes I do have the latest version installed (304.2.2)

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the update here, chi-town198.

       

      Can we actually send you an email, so we can look into this internally?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!