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ashbyrika's avatar
ashbyrika
New member | Level 1
2 days ago

iPhone videos and photos not uploading to Dropbox. Only some files upload, and the others don't.

Hi,  My Dropbox seems to not want to upload Apple iPhone Photos and Videos to my created files.  I create photo and video content which I need to distribute to clients using my iPhone however t...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey ashbyrika let's jump right into this!

As a first step, can you clarify if you're uploading the files using a File Transfer, or directly to your Dropbox account using manual uploads?

Also, do you use your mobile's browser, or the mobile app? Feel free to clarify your iPhone's exact OS too.

Have you tried breaking the files into smaller batches, just to see if the behavior remains the same? 

Let me know more, and we'll take it from there!

  • ashbyrika's avatar
    ashbyrika
    New member | Level 1
    2 days ago

    Hi Megan, 

    Thank you for your fast reply. 

    I am transferring the files to Dropbox from my iPhone directly using manual uploads. I have created a folder and then I am clicking the upload icon in which I then try to upload my media files.

    I am using the app currently. My iPhone is the newest, it is the iPhone 16 Pro Max and the iOS version is 18.3.1.

    I have tried doing the uploads in smaller batches however the behaviour remains.

    Thank you 

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