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Forum Discussion
Issues with website functionality
Links not working to create a new folder. Tried safari, and chrome. Is site down?
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
I am having the same issue-Dropbox opens, I see my dashboard, but can't do anything. Nothing responds, and a big blue bar flashes across the top when I click on anything. Same thing on the Dropbox support page. Not here, oddly.
I have cleared my cache and restarted my browser. Dropbox app is not on my computer-this is for business and only via my browser. No error message.
I am also having the same issue. The Dropbox website loads but I am not able to click on any link, I can only navigate the website using my tab and enter keys. Cleared my cache and tried on both Chrome and Safari with same results. All other websites I try are working OK.
I'm having the exact same issues. I've tried using Firefox, Safari, and Chrome with no luck. I can't use the mouse to click on anything. Every other website I go to works, so that rules out my browsers and mouse.
Having the same issue.
Same for me - tried multiple browsers, no difference. IOS App is working.
I am having the same issue
I keep getting error message and support page not loading and impossible to reach a human.
I hope dropbox is reading this: Y'all did a major update yesterday and no - it is not working. I have no less than 8 clients calling me, the IT guy, asking me to fix their dropbox. The site loads - then immediately the ability to click on anything goes away. On occasion, you can click on something once (like shutting off the annoying "sign in with google" popup or simply clicking on "login" - and sometimes nothing happens, sometimes the browser switches to the next page, and then - the ability to click on any link no longer works. I have tried this on 4 computers here in the office, 2 of them are on a separate network, tried: mozilla, Microsoft Edge, and Chrome, all on windows pc's - and nothing is working. You cannot click in the box to type in a username or password, you cannot click on Continue with Google, or any option. This was tested both with shared folder invites and just raw logging in to existing dropbox accounts. I have several angry accountants I'm dealing with over this. The page scrolls fine. The context loads, including the animations, into the cache, fine. Yes, we've cleared caches, used a computer that had never logged in to dropbox, and ensured that all firewalls and security are completely off just for kicks and giggles - nothing. You guys did something that is locking out your users. FYI, sometimes the page will only let you click on something after you "Accept All" the cookies pop up at the bottom ... so it may be tied into that?
Oh - and please check your "Contact support" page. It's bad enough you don't let folks file help tickets... but the screen background is near white and the overlay text is white. I may have good eyes - but reading a white font on a white background doesn't work. Thanks.
- Rich
Super User II
LisaAcri wrote:
I keep getting error message and support page not loading and impossible to reach a human.
What error message? What are you trying to do?
The Support page is loading fine for me (tested from two different locations/providers) and there are no known issues at the moment.
Can't click anything once the support page loads - also can't click anything on any dropbox on the web any browser. Loads and then can't click anything on the entire page.
Having the same problem. Feels like a broken pop-up.
Dropbox home page is still not working today, 2/13/2024.
Yes, everything is frozen up on our end.
I have the same problem. . . I just get a big transparent blue bar on the top of the page no matter what I try to do. . . not responsive on any pages for my account.
You can't even contact support because of the same issue. . . the community is the only page working (and of course the "upgrade your account" links)
Having same issue, website freezes two seconds after loading, won't do anything.
BenDBXCommunity Manager
Hi Everybody,
Some users are finding that clicking "Accept All" or "Decline" on the privacy banner unfreezes the page they are viewing. As Greg noted above, we are actively working on a fix and will update this thread when we have more news. In the meantime, you can view status updates here.
Thanks,
Ben
- BenDBX
Hello Everybody,
We've implemented a fix and are monitoring the results. You can see this update and any future updates on the status page. Please let us know if you are still experiencing this and I can pass that information along. I'll provide additional updates here when we know more.
- Mark
I suspect something is happening at the moment as I'm struggling using buttons across the Dropbox site at the moment.
I can click on 'Create' and it pops up the menu but then nothing happens and the page freezes (doesnt crash, just nothing is clickable any more).
Dropbox website seems frozen. There is a hidden cookie banner that prevents me from doing anything on various parts of the website. The only way I can get parts of it to function are to inspect the site and remove the offending code.
Is anyone else having issues with Dropbox today. I can login but can't access anything. I get a popup that obscures everything and I can not find a way to make it go away.
I cannot click on an App in the App Console, https://www.dropbox.com/developers/apps?_tk=pilot_lp&_ad=topbar4&_camp=myapps
The links are not responsive. Nothing happens.
Same issue in Chrome and Firefox. Tons of errors in the console about js files not getting loaded.
Even the support ticket would not load.
I'm sure it will get fixed but I just started working with dropbox and nothing works or is easy it seems.
- Greg-DB
Dropbox Staff
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
