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Forum Discussion
Mac Dropbox app not synchronizing in China
Folks,
I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly.
However, Dropbox APP on my MAC book is ...
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this issue, helloyc.
Is the app just not syncing or is it not working at all?
Are you getting some kind of error message?
What's the sync status and version when hovering over your Dropbox icon?
Let me know and we'll go from there.
Hannah,
I believe the APP is working fine, just not syncing.
It says: "Synchronizing 24 files." But it never gets synchronized.
Thank you!
- Hannah
Thanks for the update, helloyc!
Can you check out this article with some troubleshooting steps, to see if there's something that helps?
Hannah,
I tried the tips in that article, but it is still not working.
Most likely it is a VPN connection issue. Last week, when I was in America, it worked file.
Now I am in China, and it is not syncing. But I do have access to dropbox.com through a VPN. Not sure why the VPN is not working for my Dropbox APP.
When I wanted to setup "Protect more files with Dropbox backup," and clicked "set up" it says "looks like you are off line"
But I do have access to dropbox.com through Google Chrome and Safari. Maybe this has something to do with the Network Proxies setting?
