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Forum Discussion

bruce c.10's avatar
bruce c.10
Helpful | Level 5
25 days ago

Make doc scanning better

It has trouble scanning a piece of paper.
Sync
  • bruce c.10's avatar
    bruce c.10
    18 days ago
    Yeah, I’ve done both. I thought I’d mention the issue for the programmers to magically fix it. 🙂

    Thanks, you can close this ticket
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there bruce c.10 - thanks for posting on our Community and sorry to hear you're having issues with this.


Could you please clarify your device's OS version and the version of the Dropbox app you're using at the moment?

 

Any additional information or screenshots would be more than welcome! 

bruce c.10's avatar
bruce c.10
Helpful | Level 5
21 days ago

iOS 18.0.1, Dropbox 400.2.2

The scanning works perfect with white paper on a dark surface, as you would expect.  Unfortunately, my desk and counter are more white-ish. (see attached)

 

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