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Forum Discussion
Missing files and photos after adding them to Dropbox and syncing to a new laptop
I recently bought a new laptop and wanted to transfer all my files and photos over to it. Dropbox looked like an easy way to do it, but I am noticing many of my photos and files are missing from the...
Could you try changing the bandwidth limit on the Dropbox desktop application to increase the download speed in the app for files to sync faster?
old device is Dell; new device is HP.
And yes, I was using dropbox.
Jay
Dropbox Staff
Dropbox StaffCould you try changing the bandwidth limit on the Dropbox desktop application to increase the download speed in the app for files to sync faster?
It is already set to "Don't Limit"
I changed the download limit to 50, and that seemed to work. Thank you.
- Jay
Thanks for the update, if you require any further assistance in future, please let me know.
is is exactly my problem. ALL MY FILES are GONE as soon as I opened DB on my new laptop. It acts like I do not have a subscription, that I did not pay to get extra storage. How do I cancel DB, I wonder, since I can't use it?
- Megan
Hi BCLeominster, let's jump right into this!
Are your files missing from the Dropbox folder when you use the app, or online too?
If the content isn't visible in the events page or the deleted files page, then there's a few possibilities as to why this might be the case:
- The file is on another Dropbox account
- It was in a shared folder you don't have access to any more
- The file was deleted outside of the 30 day period
- The file was permanently deleted
Could you check the above possibilities to see if this could be the case? Also, have you tried these steps in order to cancel your plan?
Keep me updated with any progress!
