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Forum Discussion
Missing files from a folder and the folder history is empty
Hello,
in had some important files in a folder those files are not in the folder.
Also the folder history is empty, what to do?
Kind regards,
Jaka
No thez where not there.
- Nancy
Dropbox Staff
Hi from me as well, Jaka! The files that you are now missing, were they located in a shared folder perhaps? I see Jay asked above, but I don’t think you’ve clarified that (it may help isolate the issue a bit more).
Other than that, do you have any devices that are currently linked to your Dropbox account (especially the desktop app)? If yes, please have a thorough look through your files there and let me know if you can see something more.
Kind regards,
Jaka- Walter
Could it be that they were part of a Dropbox Backup then 89jaka?Can you have a look at your backups page and let me know what you find?
How long has it been since you last saw them on the website? Were they in a shared folder perhaps?
6 Months.If you made sure you're logged into the correct account, can you have a look at your events page and let us know what you find?
I am logged in with the right account. There is nothing listed just untill 7.8.2024.This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
It is empty.- Walter
Hi there 89jaka - sorry to hear about your missing files.
How long has it been since you last saw them on the website? Were they in a shared folder perhaps?
If you made sure you're logged into the correct account, can you have a look at your events page and let us know what you find?
This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
Let us know what you find and we'll take it from there, Jaka.
