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Skeeter709's avatar
Skeeter709
New member | Level 1
4 days ago
Solved

My account stopped syncing even though I have no files in it

My account has stopped syncing.  I have no files in my Dropbox.  My account says I am using "0 of 3.2 GB" on my basic (free) plan. (see bottom left of image.)  Can you reset my quota to 2.0 GBs? ...
desktop
Storage space
sync
  • Skeeter709's avatar
    Skeeter709
    4 days ago
    • My Dropbox on my PC is 217.4.4417
    • All "files are up to date"
    • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
    • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

    Thanks for your help.

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Thanks for letting us know, Skeeter709.

Are you getting some kind of error message that syncing stopped due to your lack of storage space?

If so, can you send us a screenshot?

Also, please hover over the Dropbox icon in your system tray/menu bar and let us know the sync status and version of the Dropbox app.

Thanks in advance!

  • Skeeter709's avatar
    Skeeter709
    New member | Level 1
    4 days ago
    • My Dropbox on my PC is 217.4.4417
    • All "files are up to date"
    • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
    • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

    Thanks for your help.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 days ago

      No worries, Skeeter709, I'm glad you were able to sync a file as normal.

      If the issue returns, let us know!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      6 hours ago

      Hi Skeeter709 , and welcome to the Dropbox Community 😊 I’m so glad to hear that your files have started syncing again after the delay, waiting for everything to catch up can definitely be frustrating. Now that things are back on track, I hope you can continue using your Dropbox account without any issues. 🎉

      By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. I love connecting with our members and hearing how they use Dropbox in their daily lives.  If you’re open to sharing, I’d love to hear about your experience. ✨

      Looking forward to hearing from you,

      T 😸(Dropbox Community Manager)

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