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Forum Discussion
My desktop app says that it's up to date, but it's not syncing
My dropbox folder on my app does not appear to be syncing, even though from the icon it says it is up to date? Its clearly not though, as anything I saved there in the last 6 days does not appear whe...
Sorry to hear that NickSchaf!
As for my initial response to Danisc's thread, I was asking if the desktop app is showing "up to date" on both devices as they mentioned that they cannot locate the files on another computer that they use (and) through the web.
In any case, as there appears to be a problem with the Dropbox software currently installed on your computer, I'm going to have you do a basic reinstall to attempt to fix the problem. First, make sure you save and quit ALL programs that access files in the Dropbox folder. Here are the steps:
1) Stop Dropbox (If needed):
- Click the Dropbox icon in the system tray at the bottom of your screen.
- Click on the gear icon in the Notifications panel and select "Quit Dropbox".\
2) Uninstall Dropbox noting that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
- Click on the Start button on the bottom left of your screen, and select "Control Panel" (7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
- Click "Uninstall a Program".
- Select Dropbox from the list of programs and click "Uninstall".
3) When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
4) Download and install the newest version of Dropbox by visiting the following website:
https://www.dropbox.com/downloading?build=63.4.107&plat=win&type=full
Let me know how this goes for you Nick!
I'm sorry, Walter, but it seems you did not actually read Danisc's problem. He stated that the Dropbox icon is not reporting an error, but is indicating "Up to Date" even though the files are clearly not sync'd to the server.
I am experiencing the same issue. I copy several photos from my camera; the new folder of photos immedately shows the green checkmark overlay and the Dropbox icon on the system tray states "Up to Date" when hovering with the mouse. For one, there is no way several high-resolution photos uploaded that quickly. For another, I checked the Dropbox web site and the photos are not present.
In order to get the sync to occur, I have to manually "Pause syncing", then manually "Resume syncing". Once I follow that sequence, Dropbox starts indexing files, realizes something is missing, and uploads the new photos. Once it indexes the files, the overlay on the new photos folder overlay I mentioned above gets updated to show it is, in fact, not up to date. Additionally, the system tray icon will display "Uploading nnn files..."
This manual process defeats some of the point of the cloud storage I'm paying for.
OS: Windows 10.
Walter
Dropbox Staff
Dropbox StaffSorry to hear that NickSchaf!
As for my initial response to Danisc's thread, I was asking if the desktop app is showing "up to date" on both devices as they mentioned that they cannot locate the files on another computer that they use (and) through the web.
In any case, as there appears to be a problem with the Dropbox software currently installed on your computer, I'm going to have you do a basic reinstall to attempt to fix the problem. First, make sure you save and quit ALL programs that access files in the Dropbox folder. Here are the steps:
1) Stop Dropbox (If needed):
- Click the Dropbox icon in the system tray at the bottom of your screen.
- Click on the gear icon in the Notifications panel and select "Quit Dropbox".\
2) Uninstall Dropbox noting that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
- Click on the Start button on the bottom left of your screen, and select "Control Panel" (7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
- Click "Uninstall a Program".
- Select Dropbox from the list of programs and click "Uninstall".
3) When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
4) Download and install the newest version of Dropbox by visiting the following website:
https://www.dropbox.com/downloading?build=63.4.107&plat=win&type=full
Let me know how this goes for you Nick!
I am having the same issue, if I uninstall Dropbox from ny PC do my local folders and content get errased (ie do I have to redownload all files from the cloud)?
- Walter
Not at all Jimmyutah33; assuming that these files made it to our servers that is (meaning that you see them on our website that would indicate that they're fully synced).
Keep me posted on your progress!
hi, I am having the same problem and your answer does not address it. I will state the problem from my perspective.
1. desktop app says it is up to date (unlike NickSchaf’s issue, it takes a few minutes to get there, which seems to indicate that something is happening) but the files are not updated / new files are not present when I access my dropbox through a browser.
2. all of my dropbox files are held locally, so this next question is incredibly important and the response to JimmyUtah33 doesn’t cut it. I will try to rephrase it from my perspective:
what happens with my local dropbox files when I uninstall and reinstall dropbox? How does dropbox negotiate the difference between what is online and what is on my desktop?
JimmyUtah33 asked if local folders and content get erased when reinstalling dropbox. They are local, not in the cloud. So it’s not a question of resyncing online files. they never made it online. How does dropbox handle this anomalous situation when it is reinstalled and directed to use the same folder as it used before? (so we don’t have to start from scratch, downloading the entire dropbox)
or is that what we have to do? do we need to choose a different folder to sync and redownload everything and manually put in the folders that did not successfully sync before (how to know which files are synced without manually sorting thousands of files considering the app is telling me that they are all synced?)
I hope my comments clarify the problem. If not, I will try again because this problem is intractable otherwise, no matter how enthusiastic and positive you are with your response.
thanks, dangirl
