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Forum Discussion
My Mac files aren't syncing and they all have grey cloud icons next to them
I have recently upgraded to a M3 MacBook Air (Sonoma 14.4.1), I can see all the information from my Dropbox but nothing is syncing, every folder and every file has a grey cloud next to it unless I cl...
Thanks for clarifying, and thanks for the screenshot!
It looks like your files/folders have been set as online-only (for more info, you can click here).
If you select all of them and right click, do you see an option to make them available offline? If yes, this should download them to your hard drive once again, so that you can open them afterwards.
Nancy
Dropbox Staff
Dropbox StaffWelcome to our Community, RamblingHen!
As a first, I’d like you to send me a screenshot of the cloud icons you see next to all of your files (you can attach it here by clicking on the small camera icon above your message box).
Also, when saying that you leave larger files in the online version only, do you mean they only show on www.dropbox.com after removing them with selective sync, or that you have them as online-only on the desktop app instead?
Let me know, and we can go from there.
Hi Nancy, I am struggling to attach the screenshot, it seems to get stuck
ha! just managed it but did not work out how to send a message with it. To answer your question, I used selective sync to leave the larger folders that I don't regularly need on the online dropbox version.
- Nancy
Thanks for clarifying, and thanks for the screenshot!
It looks like your files/folders have been set as online-only (for more info, you can click here).
If you select all of them and right click, do you see an option to make them available offline? If yes, this should download them to your hard drive once again, so that you can open them afterwards.
Hooray! This worked - thank you so much for your help!
