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lilya_solomyanchuk's avatar
lilya_solomyanchuk
Explorer | Level 4
2 years ago

New Dropbox folder structure is affecting my syncing

With the introduction of the new version of Dropbox ( I have 183.4.7058 now), there have been issues with its functionality. In the main Dropbox folder, besides the working shared folder, a folder wi...
desktop
Folders
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lilya_solomyanchuk, thanks for bringing this to our attention.

 

It sounds like you're referring to this change, as you mentioned a folder with your name on it.

 

Does the shared folder have any incompatible characters in it?

 

This will help me to assist further!

lilya_solomyanchuk's avatar
lilya_solomyanchuk
Explorer | Level 4
2 years ago

No, there are 4 words. It worked good before.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Is the folder visible on the Dropbox site? Could you try reinstalling the app, without uninstalling it first, using this link?

    • lilya_solomyanchuk's avatar
      lilya_solomyanchuk
      Explorer | Level 4
      2 years ago

      Yes, the folder visible on the Dropbox site. Reinstalling the app didn`t help. It still indexing all time.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry for jumping in, lilya_solomyanchuk. 

         

        If you check your app’s syncing status, does it seem to make progress or is it stuck indexing a specific number of files?

         

        Also, can you please right click on your local Dropbox folder > select Properties, and let me know how many files it’s currently syncing?

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